Terms of service

Last Updated: July 27, 2026

These Terms of Service govern your access to and use of softnesthome.sbs, including all products, content, features, services, and transactions offered by SoftNestHome.

Throughout these Terms, “SoftNestHome,” “we,” “us,” and “our” refer to SoftNestHome. “You” and “your” refer to the website visitor, customer, purchaser, or user.

By accessing our website or purchasing from us, you agree to these Terms of Service.

1. Eligibility

You must be at least the age of majority in your jurisdiction to purchase from our website.

By placing an order, you represent that:

  • You are legally capable of entering into a binding contract;
  • The information you provide is accurate and complete;
  • You are authorized to use the selected payment method;
  • Your purchase is for lawful personal or business purposes.

2. Online Store Terms

You may not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Violate applicable laws or regulations;
  • Transmit malware, viruses, or harmful code;
  • Attempt to gain unauthorized access to our systems;
  • Copy, scrape, reproduce, or exploit website content without permission;
  • Submit false reviews, claims, chargebacks, or order information;
  • Interfere with the security or operation of the website;
  • Use automated tools to disrupt or overload our services.

3. Product Information

We aim to display product descriptions, measurements, colors, materials, images, and specifications as accurately as reasonably possible.

However:

  • Colors may vary depending on device displays and lighting;
  • Measurements may vary slightly due to manual measurement;
  • Packaging may change without notice;
  • Product images may include decorative items not included in the purchase;
  • Fitted sheets and pillowcases may be sold separately when stated on the product page.

Customers must review the complete product description, variant selection, size chart, mattress depth, included items, and care instructions before ordering.

4. Prices and Currency

Product prices are shown in the currency displayed on the website at checkout.

Prices may change without notice. A price change will not affect an order already accepted by us, except where an obvious pricing error has occurred.

Taxes, duties, import charges, and currency-conversion fees may apply depending on the destination and payment provider.

5. Orders and Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, cancel, or review an order when:

  • Product availability is incorrect;
  • Payment cannot be authorized;
  • Fraud or unauthorized activity is suspected;
  • The shipping address is incomplete or unsupported;
  • A pricing or product-information error occurred;
  • The order violates these Terms;
  • Quantity limitations apply.

If we cancel a paid order, we will issue a refund for the cancelled amount.

6. Payment

You agree to provide current, complete, and accurate billing and payment information.

Payments may be processed by third-party providers. Your use of those payment services may also be governed by the provider’s terms and privacy practices.

SoftNestHome does not guarantee that every payment method will be available in every country.

7. Promotions and Discount Codes

Promotional offers:

  • May be limited by date, product, location, or customer;
  • Cannot normally be combined unless stated otherwise;
  • Have no cash value;
  • May be modified or withdrawn before use;
  • Must not be reproduced, sold, or used fraudulently.

Discount codes cannot normally be applied retroactively after an order has been placed.

8. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Estimated delivery times are not guaranteed. Delivery may be affected by customs, weather, carrier disruptions, holidays, incorrect addresses, regional restrictions, or other circumstances beyond our reasonable control.

Risk of loss and legal title transfer in accordance with applicable law and the terms of the transaction.

9. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

Our voluntary policies do not limit statutory consumer rights that cannot legally be waived or excluded.

10. Intellectual Property

All website content, including:

  • Logos;
  • Brand names;
  • Product descriptions;
  • Graphics;
  • Photographs;
  • Videos;
  • Page layouts;
  • Text;
  • Icons;
  • Designs;
  • Software;
  • Marketing materials,

is owned by SoftNestHome, licensed to us, or used with permission and is protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes.

No content may be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission.

11. Customer Content and Reviews

When you submit a review, photograph, comment, testimonial, or other content, you confirm that:

  • You own or control the content;
  • The content is accurate and lawful;
  • It does not violate anyone’s privacy or intellectual-property rights;
  • It is not defamatory, abusive, misleading, obscene, or fraudulent.

You grant SoftNestHome a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit, translate, and distribute submitted content for business and marketing purposes, subject to applicable privacy law.

12. Third-Party Services and Links

Our website may contain third-party tools, payment services, applications, or links.

We are not responsible for the content, availability, security, accuracy, terms, or privacy practices of third-party services.

Accessing a third-party website is at your own discretion and risk.

13. Privacy and Electronic Communications

Our handling of personal information is governed by our applicable privacy disclosures.

Canadian privacy law may apply to businesses collecting, using, or disclosing personal information during commercial activities. PIPEDA establishes principles concerning accountability, consent, limited collection, safeguards, access, and related privacy obligations.

Marketing emails will be sent in accordance with applicable consent, identification, contact-information, and unsubscribe requirements. Canada’s Anti-Spam Legislation regulates commercial electronic messages and generally requires valid consent and an unsubscribe mechanism.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free;
  • Product images will appear identical on every device;
  • Delivery estimates will always be achieved;
  • Every product will remain continuously available;
  • Website content will be free from minor inaccuracies.

Nothing in these Terms excludes warranties, guarantees, or remedies that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, SoftNestHome and its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or products.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability where exclusion would be unlawful.

16. Indemnification

You agree to indemnify and hold SoftNestHome harmless from claims, damages, losses, liabilities, and reasonable expenses arising from:

  • Your breach of these Terms;
  • Your unlawful use of the website;
  • Your infringement of another person’s rights;
  • Fraudulent or abusive conduct associated with your account or order.

17. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • War or civil unrest;
  • Government restrictions;
  • Labour disputes;
  • Transportation interruptions;
  • Customs delays;
  • Public-health emergencies;
  • Power or internet failures;
  • Carrier disruptions;
  • Supplier interruptions.

18. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting mandatory rights available to consumers in their own jurisdiction.

19. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

20. Changes to These Terms

We may update these Terms from time to time. Changes become effective when posted on this page unless otherwise stated.

Your continued use of the website after an update constitutes acceptance of the revised Terms.

21. Contact Information

SoftNestHome
410-1363 Clyde Ave
West Vancouver, BC V7T 2W9
Canada

Email: support@softnesthome.sbs
Phone: +1 604 534-3578
Website: softnesthome.sbs