Contact information
Last Updated: July 27, 2026
SoftNestHome is committed to providing responsive and professional customer support.
Business Information
Business Name: SoftNestHome
Website: softnesthome.sbs
Year Established: 2023
Mailing and Business Address
SoftNestHome
410-1363 Clyde Ave
West Vancouver, BC V7T 2W9
Canada
Please do not send returns to this address without prior authorization. Approved returns may be directed to a different returns facility.
Customer Support Email
Email is the preferred contact method for:
- Order changes;
- Product questions;
- Return requests;
- Refund inquiries;
- Shipping concerns;
- Damaged or incorrect products;
- Billing questions;
- Privacy requests;
- Legal notices.
When contacting us about an order, please include your order number and the email address used during checkout.
Telephone
+1 604 534-3578
Telephone availability may vary. Email is recommended when your request requires photographs, order documentation, tracking details, or a written record.
Customer Support Response Time
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during:
- Weekends;
- Public holidays;
- Major sales;
- Seasonal peaks;
- Unusually high support volume.
Submitting multiple messages about the same request may delay processing. Please reply within the existing email conversation whenever possible.
Returns
All returns must be approved before shipment.
To request a return, contact:
Include:
- Your name;
- Order number;
- Product;
- Reason for return;
- Photographs when applicable.
Please review our Return and Refund Policy before submitting a request.
Media, Partnership, and Business Inquiries
For wholesale, partnership, media, supplier, or commercial inquiries, contact:
Use a clear subject line describing the nature of your inquiry.
Privacy Requests
To request access to, correction of, or information about personal data associated with your account or purchase, contact:
Use the subject line:
Privacy Request – SoftNestHome
We may need to verify your identity before processing a privacy request.
Legal Notices
Legal correspondence may be sent to:
SoftNestHome
410-1363 Clyde Ave
West Vancouver, BC V7T 2W9
Canada
Email: support@softnesthome.sbs
Mark correspondence clearly as Legal Notice.