Shipping policy

Last Updated: July 27, 2026

This Shipping Policy applies to orders placed through softnesthome.sbs.

1. Free Worldwide Shipping

SoftNestHome provides free standard shipping worldwide on eligible orders placed through our website.

There is no minimum order value required unless otherwise stated during a specific promotion.

Free shipping applies to standard delivery. Expedited or premium shipping, when offered, may require an additional fee.

2. Order Processing

Orders are generally processed before shipment within approximately 1–3 business days.

Processing time is separate from delivery time.

Orders placed on weekends, public holidays, or during unusually high-volume periods may require additional processing time.

You will receive an order confirmation after your order is successfully submitted. A shipping confirmation may be sent when tracking information becomes available.

3. Estimated Delivery Time

Our estimated standard delivery time is:

7–10 business days after shipment

This is an estimate and not a guaranteed delivery date.

Delivery may take longer because of:

Customs inspections;
Local postal delays;
Severe weather;
Public holidays;
Remote-area delivery;
Carrier disruptions;
Incorrect address information;
Import restrictions;
High seasonal volume;
Events outside our reasonable control.

4. International Shipping

We ship to many destinations worldwide.

Certain products or destinations may be unavailable because of:

Carrier limitations;
Customs restrictions;
Trade sanctions;
Local import regulations;
Remote-location restrictions;
Product-specific transportation rules.

If we cannot ship your order, we will contact you and provide a refund for the affected item or order.

5. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or local fees imposed by the destination country.

Unless expressly stated at checkout, these fees are not included in the product price and remain the customer’s responsibility.

SoftNestHome does not control these charges and cannot predict their amount.

Refusal to pay customs or import fees may cause the package to be returned, abandoned, or destroyed. Any refund will be assessed according to the circumstances, applicable law, and costs incurred.

6. Address Accuracy

Customers must provide a complete and accurate shipping address, including:

Recipient’s full name;
Street address;
Apartment or unit number;
City;
Province, state, or region;
Postal or ZIP code;
Country;
Valid telephone number.

SoftNestHome is not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, outdated, or undeliverable address information supplied by the customer.

7. Order Tracking

Tracking information may be provided by email once available.

Tracking updates can take several business days to appear after shipment.

For international shipments, tracking may pause temporarily while:

The parcel is transferred between carriers;
The parcel is being processed by customs;
The parcel is travelling between countries;
The destination carrier has not yet scanned it.

A temporary lack of tracking updates does not necessarily mean the package is lost.

8. Split Shipments

Orders containing multiple products may be shipped separately.

You may receive:

Multiple parcels;
Different tracking numbers;
Deliveries on different dates.

There is no additional standard shipping charge when an order is split by us.

9. Delayed Orders

If your order has not arrived within the estimated delivery period, please:

Review the tracking information;
Confirm the shipping address;
Check with household members or building management;
Contact the local carrier or postal service;
Contact us at support@softnesthome.sbs.

Please allow a reasonable investigation period while we contact the carrier or fulfillment partner.

10. Lost Packages

A parcel may be considered lost when the carrier confirms it cannot be located or when it remains undelivered beyond a reasonable investigation period.

Depending on the circumstances, we may provide:

A replacement;
A refund;
Store credit;
Another appropriate resolution.

Fraudulent, inconsistent, or unsupported loss claims may be refused.

11. Delivered but Not Received

When tracking shows “delivered” but the parcel cannot be located, please:

Check all entrances and safe locations;
Ask household members;
Contact building reception or management;
Check with nearby neighbours;
Contact the carrier;
Wait up to two business days, as scans can occasionally occur before final delivery.

Then contact us with your order number and any carrier case number.

We will assist with a reasonable investigation, but approval of a replacement or refund will depend on the evidence, carrier findings, and applicable law.

12. Damaged Parcels

If a parcel arrives damaged, photograph:

The external package;
The shipping label;
The internal packaging;
The product;
The damaged area.

13. Refused and Unclaimed Shipments

Orders refused by the recipient or left unclaimed may be returned to the sender.

A refund may be issued after the parcel is received and inspected, subject to:

Non-refundable charges imposed by carriers;
Customs fees;
Return costs;
Product condition;
Applicable consumer law.

14. Delivery Estimates and Liability

Delivery dates shown on our website or provided by customer support are estimates.

To the maximum extent permitted by law, SoftNestHome is not responsible for indirect losses caused by carrier delays or circumstances outside our reasonable control.

This does not limit mandatory rights available under applicable consumer law.